QUESTIONS & ANSWERSAsk a Question
What is your address and/or how can I contact you?
2245 Delany Road
Waukegan, IL 60087
What are the hours that Customer Service can be reached?
Luxor Customer Service is available Monday—Friday from 8:15 am to 4:00 pm CT. We are closed on major holidays. For issues requiring more immediate assistance, distributors are encouraged to contact their Luxor Sales Representative.
What do I do if I am missing parts?
Contact Luxor Customer Service and they will send you the missing components at no charge.
Is there assembly required with Luxor's products?
Assembly is required for most of our products. However, products needing assembly come with user-friendly instructions and include all hardware and basic tools.
Where does your product ship from?
Our products ship from either Illinois or Alabama.
Q: Are there any charges if I want to return a product to Luxor?
Yes, there is a 25% restocking fee
What type of warranty is included with your products?
Luxor products are manufactured at the highest degree of quality. All Luxor products are covered by a manufacturer's Limited Lifetime Warranty against defects and workmanship. Click here to view the complete warranty. If you ever have a problem with any of our products, just give us a call and ask to speak with one of our customer service representatives.
When should I expect my shipment to ship after ordering?
Orders normally ship within 5–10 business days. Call ahead for large orders to assure delivery schedules, availability and any special delivery needs.