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QUESTIONS & ANSWERS

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  • What is your address and/or how can I contact you?

    Postal address:
    Luxor
    2245 Delany Road
    Waukegan, IL 60087
    Telephone: 1-800-323-4656
    Fax: 1-800-327-1698

  • What are the hours that Customer Service can be reached?

    Luxor Customer Service is available Monday—Friday from 8:15 am to 4:00 pm CT. We are closed on major holidays. For issues requiring more immediate assistance, distributors are encouraged to contact their Luxor Sales Representative.

  • What do I do if I am missing parts?

    Contact Luxor Customer Service and they will send you the missing components at no charge.

  • Is there assembly required with Luxor's products?

    Assembly is required for most of our products. However, products needing assembly come with user-friendly instructions and include all hardware and basic tools.

  • Where does your product ship from?

    Our products ship from either Illinois or Alabama.

  • Q: Are there any charges if I want to return a product to Luxor?

    Yes, there is a 25% restocking fee

  • What type of warranty is included with your products?

     Luxor products are manufactured at the highest degree of quality. All Luxor products are covered by a manufacturer's Limited Lifetime Warranty against defects and workmanship. Click here to view the complete warranty. If you ever have a problem with any of our products, just give us a call and ask to speak with one of our customer service representatives.

  • When should I expect my shipment to ship after ordering?

    Orders normally ship within 5–10 business days. Call ahead for large orders to assure delivery schedules, availability and any special delivery needs.


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